All of our lighting is made to order, therefore they are non-refundable , we do not offer exchanges or refunds
Anaka fixtures are warranteed for one year after receipt (not installation) against defects. Anaka will repair or replace defective components or product. Light bulbs are not covered by the warranty. Hardwired light fixtures are certified for UL for dry locations.
Damage caused by improper cleaning solutions or methods. Damage caused by improper installation or assembly by the customer or the customer’s agent. Damage to our fixtures, parts of our fixtures, or shades caused by the improper use of light bulbs. Damage caused by exposure to weather or improper environment. Changes in the appearance of finishes, these are meant to age in appearance. Any costs of installation, removal or re-installation.
Our glass is mouth-blown to order, and consequently may contain some natural variation in size, shape and colour. Air bubbles in our glass is a natural element of the mouth blowing process and is not considered a defect. Slight variation in shape and colour is part of hand made craft and may be apparent between batches. All damage claims must be made in writing to info@atelieranaka.com within 5 working days of receipt of goods. Damage claims must include photographs along with a written description of the damage. Anaka is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping all packaging must be retained by the receiver. Failure to do so may invalidate any claim.
All permanent fixtures are designed to be installed by a certified electrician. We provide installation instructions, hardware and bulbs for all pieces. Please reference your specification sheet for weight requirements. Please ensure the ceiling contains appropriate blocking. Improper installation will void the warranty.
In no event will ANAKA be liable for special, incidental, consequential or exemplary damages arising out of this agreement or out of the use of the goods or for services provided by us, including, without limitation, damages or costs relating to the loss of profit, business, goodwill, property damage, or bodily injury, even if we are advised of the possibility of such damages, or for any similar claim against you by another party. The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall our liability for money damages exceed the invoice amount paid by you.
We will not be liable for any failure or delay in performance or delivery which might be due, in whole or in part, directly or indirectly, to any contingency, delay, failure, or cause of, any nature beyond our reasonable control. Such causes include, without in any way limiting the generality of the foregoing, fire, explosion, earthquake, storm, flood or other weather, unavailability of necessary utilities or raw materials, strike, lockout, unavailability of components, activities of a combination of workmen or other labour difficulties, war, insurrection, riot, act of God or the public enemy, law, act, order, export control regulation, proclamation, decree, regulation, ordinance, or instructions of any government or other public authorities, or judgment or decree of a court of competent jurisdiction.
These terms and conditions may not be amended, changed or modified in any way except in written instrument duly executed by both parties.
Our lighting products are made to order for you, we do not accept returns or exchanges.
Our vases are exchangeable an item of equal value up to five days after receipt of merchandise. A 20% restocking fee is charged on all exchanges. Return shipping is at the cost of the buyer.
At Atelier Anaka, accessible from atelieranaka.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Atelier Anaka and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Atelier Anaka. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Atelier Anaka follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Atelier Anaka uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Atelier Anaka.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Atelier Anaka, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Atelier Anaka has no access to or control over these cookies that are used by third-party advertisers.
Atelier Anaka’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Atelier Anaka does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
