Terms

PAYMENT

Atelier Anaka accepts payments from VISA and Mastercard.

SHIPPING

Canadian orders are shipped via FedEx, Purolator or DHL.
American orders are available on request.

DELAY FOR DELIVERY

6 to 8 weeks

WARRANTY

Atelier Anaka fixtures are guaranteed for one year after receipt. We will repair or replace defective products. All fixtures are labelled with the maximum wattage, use of higher wattage bulbs will forfeit the warranty.

RETURNS

All of our fixtures are handmade to order. If, within 10 days of receipt of your order, you wish to return it, a 25% restocking charge applies. The client is responsible for return shipping. Fixtures must be returned in original condition and original packaging. No items may be returned without a return authorization.

Atelier Anaka accepts no responsibility for the following:
Any damages caused by the client or their agent/s in the assembly or installation of the fixture. All Atelier Anaka fixtures are created for indoor use only in dry locations.
Any damages resulting by the improper voltage of light bulbs.
Any costs of related to the installation, removal or reinstallation of the fixtures.
Any costs related to the restoration or repair work done by the client or their agent/s
Any light bulbs or parts purchased from a third party.

DAMAGES

Damages must be reported within 3 days of receipt of fixture. We are not responsible for repair or replacement of damages reported after 5 days. If damage has occurred during shipping, photos must be supplied to Atelier Anaka and all original packaging must be retained by the client or your claim may be invalidated.

We reserve the right to make changes to the terms and conditions stated above, any changes will be immediately posted on the website. It is the clients responsiblity to verify any changes made to the terms and conditions before placing an order.
Please contact us if you have any questions regarding the terms and conditions.